FAQ

🔍 HARMON-E Platform – General FAQs

• What user interface features are available in HARMON-E?
• Who is HARMON-E intended for?
• What is HARMON-E?
• How can I use the Modbus interface of the Gateway?
• How do I change the minimum charge currents for chargers?
• What is the UUID in HARMON-E?

🆘 Troubleshooting

• Wrong Powermeter Values
• Troubleshooting: GATEWAY Router Setup
• Charger connection issues due to missing certificates (ABL / Autel / Alfen / other vendors)
• Which are the essential parameters for MeterValuesSampledData?
• Why is it important to set MeterValueSampleInterval to 1 second?
• Which firewall settings do I need to consider?

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🔗 CONNECT – Integration Middleware FAQs

• Can CONNECT integrate with depot or fleet management systems?
• Which protocols are supported by CONNECT?
• What does CONNECT do?

⚙️ OPTIMISE – Load and Energy Management FAQs

• Clear Charging Profile (via OCPP Proxy)
• Datasheet
• Dynamic Allocation (DynA)
• Adaptive Charging (AC)
• What happens when the Power Meter loses the network connection? (Fail-Safe)
• Which internet access options do I have with the GATEWAY?

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⚡ AGGREGATE – Virtual Power Plant (VPP) FAQs

• What grid services does AGGREGATE support?
• What is the purpose of AGGREGATE?

⚠️ Error Codes

• Reducing cluster limit by …A
• Charger changed into error state
• Cannot run Unbalanced Load Prevention
• Unbalanced load control not active anymore
• Can’t calculate building consumption because OCPP values is missing
• Can’t calculate building consumption because power meter values are missing

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🔍 Monitoring API – FAQ

• Which information can I draw from this API?
• What asset data is available via the API?
• Is it live data?
• Is it aggregated over time?
• I am specifically looking for data about the power meter of the building. What can I get?